Claims Handling

ECM provides core claim handling services for more than 30 jurisdictions.

  • Claim is filed
  • Triage and intake
  • Claim Examination
  • Field Investigation
  • Closure

Risk Management

ECM will also perform risk management functions as outlined below:

  • Loss Analysis
  • Accident Reporting
  • Tracking Improvements
  • Observations
  • Recommendations

Multiple Jurisdictions

ECM is licensed in multiple jurisdictions but can also provide a national claims delivery model.

  • Licensed in California
  • Covers all NCCI state
  • Litigation and Investigation
  • Trucking and Transport
  • Opportunities for Growth

Management Reviews

ECM’s claims oversight is one of our primary functions to control loss exposure:

  • Conference Calls
  • Claim Reviews
  • Injury Reports
  • Key Performance Indicators
  • Type and Cause Analysis

Providing personal attention to claims

At ECM we understand that the most critical time frame is the first few days or even hours after a claim occurs. We provide systems and protocols for the prompt investigation and determination of the claim. We also engage management medical resources from the onset of every claim. Each claim is reviewed by a supervisor and a nurse case manager whom all work from the same system to coordinate information and data relevant to the claim.

As a follow-up to the claim, ECM provides regular claim reviews, monthly statistical reports, a quarterly analysis & stewardship, and we also provide yearly forecasting for our clientele.

a
Claim reviews
ECM provides regular client conference call and claim reviews to go over current losses; we will discuss the current status of the claim, and the adjuster’s recommendation towards the claims disposition and resolution.
b
monthly reports
ECM has a sophisticated reporting module that allows us to pull statistical data on any element of the claim; we can therefore provide enhanced trending reports that enrich loss control efforts and provide an increase to improve claims prevention.
c
quARTERLY ANALYSIS
ECM summarizes and trends the historical data into a quarterly analysis report that compares best practices towards industry standards and are benchmarked against ECM’s Key Performance Indicators.
d
yEARLY fORECASTING

Our annual forecasting and stewardship reports analyze the aggregate data so our clients have a clear view into their program costs, which areas trended towards specific financial exposures, and through our Key Performance Indicators we will supply our clients with the ability to control and mitigate future claims exposures.

24/7 Claims intake

At ECM we support multiple claims intake processes; a client can either email us the first report of injury, fax it to our corporate office, or we can provide a 1-800 telephonic reporting number that allows our clients to report the claims seven days a week 24 hours a day. Upon receipt of the first report of injury both the assigned supervisor and adjuster are giving a confirmation email of the new claim assignment. We require that initial contact be made is soon as possible, and that a follow-up confirmation to the insured will provided via email to the designated contact. The claim acknowledgment will provide the adjuster and supervisor contact information including the claim number and date & time of receipt of the claim.

Reporting a claim is easy and secure at: FROI@ECMTPA.com

Additional Services